Returns & Refunds
Returns
Our products are custom made – each print is individually produced to fulfil your order, each one is a unique work of art. Because of this, all sales are final, and we do not offer refunds, returns, or exchanges except in connection with the following circumstances:
- Items Damaged in Shipping
For items that are damaged by the carrier, we’re happy to help. Please reach out to us via email with pictures of the damages and we will respond to your inquiry.
- Non-Receipt of Items
We assume no responsibility – and we will not be held liable under any circumstances – for lost or stolen packages if the carrier confirms that the delivery occurred. As soon as your order ships, you will receive a shipping confirmation notification by email. If you have not received your order within 28 days of this notice, please contact us at hello@80s.housebrands.co.uk and we will launch an inquiry and/or file a claim. If your package is judged to be lost, you will be offered the option of receiving a free replacement (if available) or a full refund.
- Receipt of an Incorrect Item
If we’ve sent you an incorrect If we’ve sent you an incorrect item, please accept our sincere apologies for the inconvenience. We will work to resolve your issue as soon as possible. As soon as you discover that what you received is not what you originally ordered, contact us at hello@80s.housebrands.co.uk with details, and we will arrange for the collection and return of the incorrect item. Once your return is received and inspected, we will gladly send the correct item to you. If the correct item is no longer available, you will receive a refund of the full purchase amount.
Refunds
In any instance where a refund is provided, the credit will be applied to your original payment method. We will always do our best to issue your refund as quickly as possible, but, depending on your credit card company, it may take up to two billing cycles for the credit to appear on your monthly statement.
This does not affect your statutory rights as a consumer. Refunds will be given at the discretion of the Company Management.
